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Protrek Terms & Conditions

Terms Conditions




Please read the below mentioned terms and conditions carefully constituting an integral part of the Participant Agreement for the trip. All trips advertised in our brochures and on our website are operated by Protrek Adventures Pvt. Ltd, company registered under the Indian Companies Act,2013 (hereinafter called “the Company, Protrek, we, us or our”) whose registered office is in: 254, A-1, First Floor, Hauz Rani Main Market, Malviya Nagar, Delhi- 110017
The terms “trip, tours” used in the web site and booking conditions refers to all itineraries described on this website including those which might otherwise be known as hike, trek, climbing, mountaineering, expedition or holiday.

Treks

Protrek runs adventure trips, where accommodation, transport, safety, hygiene, telecommunication facilities, level of infrastructure and medical facilities are not the same that you are used to at home or would find on a conventional holiday. This type of holiday inherently involves a high level of personal risk, which you agree to fully assume.

Itinerary and Trip Prices

Prices for our trips are updated regularly on our website and the company reserves the right to change the prices from time to time. Payments are not refundable for itinerary changes or alternate trips. If a trip is cancelled or postponed due to flight delays/cancellations or other travel delays, Protrek will not be liable for any compensation and any extra cost incurred. Prices mentioned are exclusive of applicable sales taxes. Protrek reserves the right to impose surcharges on any services booked, for reasons arising from increases in transportation costs, fuel costs, taxes or fees chargeable for other services, local operator costs, currency and exchange fluctuations, or government action which impacts the price of the applicable services and will provide notice to you as soon as possible. There might be temporary offers & promotions running and the company reserves all rights to introduce or withdraw any offer or promotion at any time without any prior intimation. However, those who have already booked using any promotion or offer would not be affected.

Validity, Flexibility and Unused Services

All dates, itineraries and prices of trips are subject to change at any time due to a variety of circumstances, including, but not limited to, permit availability, snow condition, river condition, wildlife, local situation; and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance these Terms. You acknowledge that you are responsible for keeping up to date on the specific details of your trip and services. The schedules, routes, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Protrek (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after departure due to no fault of the Tour Operator, including your removal from a Trip because of your negligence or breach of these Terms.

Cancellation and Refund Policy

No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of the company if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized. Please note that these conditions are subject to change. If Protrek cancels a departure which is guaranteed to run we will fully refund the trip price, or you are entitled to take an alternative trip or postpone for the same value without additional charge. Protrek reserves full right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (i.e.: natural disasters, strikes or political unrest, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences). In such a case, the company will refund the trip price only and is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, medical expenses, etc.)

Trip Booking

To make a booking, you can contact us through email/phone, our website www.protrekadventure.com. The person making the booking must be 18 years old or over and must possess the legal capacity and authority to make the booking. If a participant makes a booking on behalf of other members or a team, rest of the members are required to take the undertaking of accepting the terms and conditions mentioned in this agreement during the booking process. All international (Non-Indian) participants may also be required to pay for any non-transferable and non-refundable items such as National Park entrance fees and Permits as per the requirements of the particular Park/permits. Names and identity proof provided by you must be legally valid and self-attested.

Disclosure of Information

Your personal information is completely safe with us and it will be used only for the purpose it was intended. But, if we have reason to believe that a User of Website is in breach of the Terms of Use, TOS or any other agreement with us, then we reserve the right to make public or otherwise disclose such user’s information in order to pursue our claim or prevent further injury to us. You allow us to disclose your personal information, if disclosure is required by law or it is related to judicial or governmental investigation or proceedings.

Trek Physical fitness

Our trips take place in remote areas where limited or no sophisticated medical facilities exist. A medical emergency situation is extremely unlikely, however, should it arise we are armed with the information to help you. We operate in often extreme and inhospitable terrain and most of our treks demand a fairly high degree of physical fitness and health. Trips vary in duration from one to four weeks. Participants must be in good health and physical condition. You agree to accept responsibility for any and all costs associated with any illness, injury or other medical condition that may happen to you during the trek. Protrek reserves the right to deny you permission to continue in a trip at any time and at your own risk and expense, if we determine that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others. Our treks can be physically demanding and prior physical conditioning is strongly recommended.

Medical Form

Trekkers should fill the medical form carefully, detailing your medical history. We will treat all information in the strictest confidence. It is vital that participants with pre-existing medical problems or conditions make these know to Protrek at the time of booking. Medical and evacuation expenses are the responsibility of the participant. It is also important that you consult your doctor for vaccination and other medical requirements for your trip before you depart. Protrek reserves the right to require a medical certificate prior to booking your trip or departure. Your personal safety is of paramount importance to us and therefore it is imperative that you inform us in writing, at the time of booking, of any condition (medical or otherwise) that needs any special care/attention and that might affect your or other people’s experience during the event. If you have any past/present medical condition, it is your responsibility to give details at the time of booking trip and also carry sufficient supplies of medication needed for the condition while on trek. All minor, major medical conditions, previous surgeries and other health conditions must be notified, particularly ones that may occur or be accentuated if strenuous and physically demanding exercise is taken. You understand that by giving false information you could endanger both your own safety and that of others on the trip. You also take responsibility for ensuring you have sufficient supplies of medication needed for your current medical condition and for any condition which you have had previously which may reasonably be expected to re-occur.

Risk Factors and Awareness

You acknowledge that the trek entails known and unanticipated risks, which could result in physical injury, illness, death, damage and accidents. You are fully aware of the inherent risks and understand that such risks cannot be eliminated and are an inherent part of the activity. The risks include, among other things: the hazards of walking on uneven terrain and slips and falls; the forces of nature, weather changes, earthquake and avalanche; the risks of exposure to insect bites and numerous diseases, digestive tract infections and ailments; the risk of altitude and cold including hypothermia, acute mountain sickness, cerebral and pulmonary oedema; one’s own physical condition, and the physical exertion associated with this activity, all complicated by the potential lack of rescue, including unavailability of light aircraft and no helicopter rescue. Equipment being used may malfunction, wear-out, break, be lost or inadequate in spite of efforts and care being taken. You accept that your participation in our trips is purely voluntary, and you are fully aware of the risks, and you elect to participate in spite of the risks. In case of any accident, illness, or injury, you will not hold Protrek wholly or partly responsible.

Age Requirement

Anyone under the age of 18 is considered to be a minor and unless otherwise indicated in the Trip description or by Protrek, the minimum age for minors travelling on any Trip is 12 years. All bookings with a minor are subject to review and approval by Protrek Adventure. Minors must always be accompanied by an adult, who will also be responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable destination. The accompanying adult is jointly responsible for the behaviour, wellbeing, supervision and monitoring of such minor(s). You also accept these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability.

On-Trip Behaviour

The tour leader or local ground operator who represents Protrek has overriding authority on our trips. By signing our booking form, you agree to do this. If you commit any illegal act on a trip with us or if in the opinion of the trek leader or ground operator, your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveller or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your trip without any liability on our part. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur. Travelling within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. Protrek reserves the right to decline, accept, or retain any person as a member of the group at any time. You agree to adhere strictly to the discipline of the Programme and abide by the directions of the organizing authorities or their nominees, at all times and shall not deviate from the set expedition route during the programme.

Offloading

Protrek highly recommends that the personal backpack be carried by the participant themselves. However, in case you are absolutely not able to carry the same and would like to offload then you have to inform us during the booking process and pre-book the offloading. Each bag should not be more than 12 Kg in weight. This weight limit is a reference for maximum weight but bags shall be counted in number to calculate the charges. The bag should be of rucksack style only. No Duffle bags/Suitcases would be accepted for offloading. Partial offloading is not allowed i.e. number of days would be counted as the total duration of the trek/expedition no matter when you offload during the expedition. In case of expeditions where there are additional days required for reverse logistics, then 1 or 2 days may be added to the total duration of the expedition.

Trek Insurance

Adequate and valid travel insurance is a mandatory requirement for all international (Non- Indian) participants and the same should be obtained before the date of departure. It is advisable, though not mandatory, for the domestic (Indian) participants also to get themselves adequately insured. Insurance taken, must cover you fully against repatriation costs should you become too ill to continue with the tour and must, above all, cover the evacuation of yourself from remote regions, should the need arise. Therefore, we can recommend you use an insurance package through a reliable company in your own country. Appropriate insurance that will cover medical and personal accident risks, air ambulance and helicopter rescue services is highly recommended. You must ensure that the policy you do take provides an adequate level of protection and covers you for the activities involved. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be covered by the participant. It is the responsibility of each trekker to ensure that he/she is adequately insured for the trek, including activities undertaken, and the altitude. Protrek cannot be held responsible for any loss arising from your failure to ensure having necessary insurance cover for all activities involved.

Third Parties

Protrek contracts with a network of companies, government agencies and individuals, to assist in the running of its treks/expeditions and to the best of our knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, Protrek will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Protrek acts only as agents for hotels, transportation companies, land operators and suppliers of travel services. We assume no responsibility or liability in connection with the operation or service of any aircraft, motor vehicle, other conveyance, restaurant, teahouse, inn, lodge or hotel which may be used wholly, or in part, for services to us, and our clients. Our operators, agents will not be responsible for any act, error, omission, nor for any injury, loss accident, delay, inconvenience, irregularity or damage which may be occasioned by any cause whatsoever. This includes acts of nature, civil disturbance, crime, terrorism, government restrictions or failure of any means of conveyance to adhere to published schedule.

Photography Rights

During all our trips, pictures and videos may be taken and such content may feature you in many cases. Unless specified otherwise by a participant, we shall deem the permission granted for using such creative content for marketing and future publications. We also encourage you to share the pictures or videos that you create on your own. We give due credits before publishing such content on public platforms.

Acceptance of Risks

You acknowledge that adventure travel may involve a significant amount of risk and you assume responsibility for all such risk and releases Protrek from all claims and causes of action arising from any losses, damages, injuries, illness or death resulting from risks inherent in travel. Standards of hygiene, accommodation and transport during the trips are lower than the standards you may get in your home region. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions. You must at all times strictly comply with all applicable laws and regulations of respective regions. Should you fail to comply with the above or commit any illegal act when on Trip or, if in the opinion of the Tour Operator, your behaviour is causing danger, distress or material annoyance to others, PROTREK may terminate your continuing in the trip immediately at your expense and without any liability on our part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals. You are responsible for any costs incurred by Protrek for property damage, destruction or theft caused by you while on a Tour.

Law and Jurisdiction